Shipping policy
Shipping policy
Ray of Light delivers within India. International delivery is not currently available.
Shipping charges
Orders with a merchandise subtotal above ₹599 after discounts qualify for free standard shipping. Shipping charges for other orders, and any additional charges for cash on delivery or express delivery, are displayed at checkout before payment. Free standard shipping does not automatically waive separately disclosed express or cash-on-delivery charges.
Processing and delivery
Orders are processed after the order details and payment method have been confirmed. Available delivery services and any delivery estimate are shown during checkout or communicated with the order. Contact us before ordering if you need delivery by a particular date. We do not guarantee same-day dispatch unless it is expressly offered for your order.
When tracking is available, the shipment confirmation will include the tracking details. Courier, weather or other disruptions can affect delivery; we will assist with delayed or missing shipments. Nothing in this policy removes your rights where delivery is not completed as agreed.
Address details and delivery issues
Provide a complete delivery address, correct PIN code and reachable phone number. Contact us promptly if you need an address correction. Changes may not be possible after dispatch. If a parcel is returned because delivery could not be completed, contact us to arrange the next step; any proposed re-delivery charge will be disclosed before you agree to it.
For an incorrect, damaged or missing item, contact us with your order number and details of the problem. Photographs, where available, can help us assess the issue.
Contact
Email: info@rayoflight.life
Phone: +91 9650044724